Shipping policy

Shipping Policy

Last updated: July 22, 2026

Thank you for shopping with Enkanashe Africa! We are committed to delivering high-quality products as quickly and safely as possible. Please review our shipping policy before placing your order.

Order Processing

All orders are processed within 2–5 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Production

Many of our products are made to order. This allows us to reduce waste and provide products made specifically for you. Because of this, production begins after your order has been placed and confirmed.

Shipping Times

Estimated delivery times vary depending on your destination and the shipping method selected at checkout.

United States: 3–7 business days after dispatch
Canada: 5–10 business days after dispatch
United Kingdom: 3–7 business days after dispatch
Europe: 5–10 business days after dispatch
Australia & New Zealand: 5–12 business days after dispatch
Other International Destinations: 7–20 business days after dispatch

Please note that these are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, shipping method, and items ordered.

Occasionally, we may offer free shipping promotions. Any applicable promotions will be displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number (where available). Tracking information may take up to 48 hours to update after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. We will do our best to update the address before the order ships.

Lost, Delayed, or Damaged Packages

If your package is lost, arrives damaged, or experiences an unusual delay, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on product availability or fulfillment location. You will receive tracking information for each shipment when available.